This Privacy Policy describes how Wellness One (“the Company,” “We,” “Us,” or “Our”) collects, uses, and discloses information when you visit our website or interact with our services, including our SMS/text message communications program. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Words with initial capitalized letters have meanings defined below and apply regardless of singular or plural usage.
Definitions
Personal Data
While using Our Service, We may ask You to provide personally identifiable information including, but not limited to:
Usage Data
Usage Data is collected automatically and may include Your device’s IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and unique device identifiers. When accessing via mobile device, We may also collect device type, operating system, mobile browser type, and other diagnostic data.
We use Cookies and similar tracking technologies to track activity on Our Service. These include:
We use Session and Persistent Cookies for the following purposes:
IMPORTANT – PLEASE READ THIS SECTION CAREFULLY
By providing your mobile phone number and expressly consenting to receive SMS messages from Wellness One — through our website forms, in-office intake forms, or by texting a keyword to our number — you agree to receive text messages from us. Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services.
Methods of opt-in include:
Types of Messages We Send
Once you have opted in to our SMS program, you may receive the following types of messages:
Message Frequency
Message frequency varies based on your appointments and preferences. On average, you may receive up to 4–8 messages per month. Message frequency may be higher if you have multiple appointments scheduled.
Message and Data Rates
Message and data rates may apply. Check with your mobile carrier for details on your plan’s messaging rates.
You may opt out of SMS communications at any time by:
After texting STOP, you will receive a one-time confirmation message. No further messages will be sent unless you re-opt in.
Help and Support
For help with our SMS program, reply HELP to any of our text messages, or contact us at (828) 324-4600. You may also visit our website.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier and is not guaranteed by Wellness One.
SMS Data – No Sharing for Marketing (CRITICAL DISCLOSURE)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service or appointment management platforms, is permitted. All other uses of mobile number data require your express consent.
We do not sell, rent, or trade your mobile phone number or SMS opt-in consent data to any third party for their marketing or promotional use. Your mobile number is used solely to deliver messages within our SMS program as described in this policy.
The Company may use Personal Data for the following purposes:
5. Sharing Your Personal Data
We may share Your personal information in the following limited situations:
We do not sell or share your personal data — including your mobile phone number or SMS opt-in status — with any third party for marketing or promotional purposes.
The Company will retain Your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We retain data to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period unless needed to improve service security or functionality.
You may request deletion of your personal data at any time by contacting us (see Section 10). Upon receiving a valid deletion request, we will remove your data from our active systems, subject to any legal retention requirements.
Your information may be processed at the Company’s operating offices or in other locations where our service providers operate. Such information may be transferred to computers located outside of Your state or country where data protection laws may differ. We take all steps reasonably necessary to ensure Your data is treated securely and in accordance with this Privacy Policy.
The security of Your Personal Data is important to Us. We implement commercially acceptable means to protect Your Personal Data, including encryption, access controls, and secure server infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and We cannot guarantee absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and believe Your child has provided Us with Personal Data, please contact Us immediately so We can take steps to remove that information from our systems.
You may exercise the following rights at any time by contacting us via phone or email:
To exercise any of these rights, contact us at (828) 324-4600 or visit our website.
We use the following categories of third-party service providers who may have access to Your Personal Data:
All third-party providers are vetted and contractually required to protect your data in accordance with applicable law.
Our Service may contain links to third-party websites not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of changes by posting the updated Policy on this page and updating the “Last Updated” date at the top. For material changes, we will provide notice via email or a prominent notice on our website prior to the change becoming effective. We encourage You to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, your personal data, or our SMS program, please contact us:
The following terms apply to our SMS/text message communications program:
